Terms and conditions

By confirming a reservation with Leja Villa Rentals, customers acknowledge and agree to the following terms and conditions. These conditions are designed to ensure that all properties are properly maintained, reservations are managed efficiently and guests enjoy a comfortable and well-organised stay.

1. Property Care and Cleanliness

Guests are expected to maintain the accommodation in a clean, tidy and reasonable condition throughout their stay.
All properties must be treated with care and respect. Guests are responsible for any damage caused through negligence, misuse or failure to follow the property's instructions, excluding normal wear and tear.
Properties must be left in a reasonable condition upon departure. Additional cleaning charges may apply where excessive cleaning is required beyond the standard departure cleaning, provided such charges are reasonable and justified.

2. Respect for Neighbours and Surroundings

Guests are kindly requested to respect the privacy, comfort and wellbeing of neighbouring residents at all times.
Excessive noise, disruptive behaviour and activities that may cause unnecessary disturbance are not permitted, particularly during evening and night time hours.
Guests must comply with applicable community regulations and local noise restrictions.

3. Keys, Access and Security

Any loss of property keys must be reported to Leja Villa Rentals immediately.
Guests are responsible for the reasonable costs associated with replacing lost keys, remote controls or access devices and, where necessary for security reasons, changing locks.
A €50.00 administration and call-out surcharge applies to lost-key incidents, in addition to any necessary replacement or locksmith costs, where these charges have been disclosed and are legally applicable.
Guests must ensure that the property is securely locked whenever it is left unattended.

4. External Building Works and Disturbances

Leja Villa Rentals and property owners cannot control external construction, roadworks, neighbouring renovations or other activities taking place outside the rented accommodation.
Where we become aware of significant planned works that may materially affect a guest's stay, we will endeavour to notify the guest before arrival wherever reasonably possible.
Should significant disruption occur, we will assess the circumstances and, where appropriate, explore reasonable solutions, including alternative accommodation where available.
Nothing in this provision affects guests' statutory rights where the accommodation does not meet the agreed contractual conditions.

5. Property Availability and Alternative Accommodation

In the unlikely event that a reserved property becomes unavailable due to unforeseen circumstances, Leja Villa Rentals will make reasonable efforts to arrange suitable alternative accommodation of a comparable standard and specification.
We will consider important features of the original booking, including the number of bedrooms, bathrooms, swimming pool availability, location and general facilities.
Any proposed alternative will be communicated to the guest for consideration.
If suitable alternative accommodation cannot be provided or accepted, guests will be entitled to a refund of payments made for accommodation that cannot be supplied, without prejudice to any additional rights available under applicable law.

6. Property Descriptions, Photographs and Guest Requirements

We make every reasonable effort to ensure that property descriptions, photographs and advertised facilities accurately represent the accommodation.
However, minor changes in furnishings, decoration, equipment or layout may occur between the date of photography and the guest's arrival.
Guests with specific requirements, including accessibility needs, particular equipment, bedding arrangements or essential facilities, must communicate these before confirming their reservation.
We will endeavour to accommodate such requests but cannot guarantee facilities or arrangements that have not been expressly confirmed.
All of our rental properties are furnished and equipped to suit each individual owner's taste and style, while ensuring they meet the standards expected of a holiday home.

We provide a selection of basic essentials to help make your stay more comfortable. However, as every guest has their own preferences and requirements, it isn't always possible for owners to provide everything that everyone might need.

We recommend bringing along any personal items or extras that will help make your holiday just right for you.

7. Booking Confirmation and Payment

Reservations are subject to confirmation by Leja Villa Rentals.
Full payment of the outstanding accommodation balance must be received no later than 31 days before the scheduled arrival date, unless alternative payment terms have been agreed in writing.
For bookings made within 31 days of arrival, full payment may be required at the time of reservation.
Failure to make payment by the agreed deadline may result in cancellation of the booking, following any legally required notice or opportunity to remedy the non-payment.
Any applicable cancellation charges will be governed by the cancellation policy communicated at the time of booking.

8. Cancellation and Refund Policy

Cancelling 30 Days or More Before Arrival

Guests who cancel their reservation at least 30 days before their scheduled arrival date will receive a full refund of all accommodation payments made, excluding any applicable non-refundable charges that were clearly disclosed and agreed upon at the time of booking.

Cancelling Less Than 30 Days Before Arrival

Cancellations made less than 30 days before the scheduled arrival date are non-refundable under our standard direct-booking cancellation policy.
This includes cancellations due to changes in travel plans, personal circumstances or other unforeseen events.
However, exceptional circumstances, including serious medical emergencies, may be considered on a case-by-case basis. Supporting documentation may be requested, and any discretionary refund will be subject to written approval.

Non-Arrival and Early Departure

Guests who fail to arrive on their confirmed arrival date without prior cancellation will not be entitled to a refund under the standard cancellation policy.
Guests who choose to leave the accommodation before their scheduled departure date will not normally be entitled to a refund for unused nights.

Bookings Through Third-Party Platforms

Reservations made through third-party platforms, including Booking.com and Airbnb, are subject to the cancellation conditions accepted at the time of booking through the relevant platform.
All cancellation conditions are subject to applicable consumer protection legislation and do not affect guests' statutory rights.

9. Property preparation after seasonal and long term rentals

Rentals may require additional preparation compared with standard holiday accommodation, particularly where guests will be staying for several weeks or months.
This may include arranging suitable bedding, checking essential household equipment, preparing additional furnishings, inspecting appliances and ensuring that the property is appropriately equipped for an extended stay.
For this reason, Leja Villa Rentals requires a minimum preparation period of 48 hours between the departure of the property owner or previous occupants and the arrival of guests.
Property owners must inform Leja Villa Rentals in advance of their intended departure dates and ensure that the required 48-hour preparation period is respected.
Same-day departures or changeovers allowing less than 48 hours for property preparation cannot be guaranteed or automatically accommodated.
Where a property owner intends to vacate the accommodation less than 48 hours before winter guests are due to arrive, Leja Villa Rentals reserves the right to decline the proposed arrangements and request an alternative schedule.
Once a reservation has been confirmed, property owners must ensure that the accommodation is available and ready for the agreed arrival date.
Any changes affecting a confirmed reservation must be agreed in advance and must not compromise guests' contractual rights.

10. Early Arrivals and Access Before the Confirmed Date

All reservations are made for specific arrival and departure dates, as stated on the booking confirmation or reservation form.
These dates are essential for coordinating property availability, cleaning, maintenance, inspections and preparation between bookings.
Guests are not entitled to access the accommodation before their confirmed arrival date or agreed check-in time.
Guests planning to travel to Spain earlier than originally anticipated must contact Leja Villa Rentals in advance to request any changes to their booking.
Early arrival requests are subject to property availability, owner arrangements, cleaning schedules and operational requirements.
Leja Villa Rentals cannot guarantee early access, even where the property appears to be unoccupied.
This is particularly important for winter rentals, where additional preparation may be necessary before guests can take possession of the accommodation.
Guests who arrive before their confirmed reservation date or check-in time without prior written approval may be required to arrange alternative accommodation at their own expense until their confirmed check-in time.
An early arrival does not automatically extend the reservation or grant additional nights of accommodation.
Any additional nights must be requested, approved and paid for separately where applicable.

11. Booking Forms and Confirmed Dates

Booking forms and reservation confirmations are used to establish the agreed rental period and coordinate the preparation and availability of each property.
Guests and property owners are expected to respect the confirmed dates.
Changes to arrival dates, departure dates or occupancy arrangements must be requested in advance and are subject to written confirmation by Leja Villa Rentals.
Verbal requests, informal arrangements or assumptions regarding property availability do not constitute an approved amendment to an existing reservation.

12. Reporting Issues, Incidents and Compensation Requests

At Leja Villa Rentals, we aim to ensure that all properties are clean, well-maintained and properly prepared for our guests' arrival.
We have a dedicated team available to attend properties when necessary and address any issues that may arise during a guest's stay.

Reporting Issues During Your Stay

Guests are required to report any issues, defects or incidents with in maximum 48 hours after entering the property.

This includes, but is not limited to:

Cleaning concerns or unsatisfactory property conditions upon arrival.
Faulty or non-functioning appliances, including washing machines, ovens, refrigerators and air conditioning units.
Missing or damaged household equipment.
Plumbing, electrical or maintenance issues.
Any other issues affecting the enjoyment or use of the accommodation.
All concerns should be communicated directly to Leja Villa Rentals so that our team has the opportunity to inspect the property, assess the situation and arrange appropriate cleaning, repairs, replacements or alternative solutions where necessary.

Opportunity to Resolve Problems

We act as an intermediary between our rental customers and property owners. Should any issues or concerns arise during the rental process, we are here to assist and support both parties in finding a suitable solution.
Guests must allow Leja Villa Rentals a reasonable opportunity to investigate and rectify any reported issues during their stay, including arranging access for maintenance personnel or cleaning staff where reasonably required.
We cannot reasonably be expected to resolve problems that have not been brought to our attention.

Complaints and Compensation Requests after Departure

Guests are strongly encouraged to raise any concerns during their booked accommodation period rather than waiting until after departure.

Compensation requests relating to issues that could reasonably have been reported and resolved during the stay will not normally be considered where no opportunity was provided for Leja Villa Rentals to investigate or remedy the problem.

Complaints raised for the first time after the booked accommodation period has ended will be assessed individually. The absence of a timely report, supporting evidence or an opportunity to investigate may affect whether compensation is appropriate.
Leja Villa Rentals reserves the right to decline discretionary compensation requests where guests failed to report an issue during their stay despite having a reasonable opportunity to do so.
This does not exclude statutory rights relating to defects, contractual breaches or other matters for which compensation or a refund may be legally due.

Our Commitment

Our priority is always to resolve concerns promptly and fairly, allowing guests to enjoy the accommodation they have booked.
We therefore ask all guests to communicate any problems without unnecessary delay rather than allowing an issue to remain unresolved throughout their stay.

13. Website Information and Third-Party Services

The information provided on the Leja Villa Rentals website regarding local attractions, restaurants, bars, beaches, public transport, leisure activities, amenities and other services is intended for general information and guidance purposes only.
While we make reasonable efforts to provide useful and accurate information, we cannot guarantee that all details remain current, complete or accurate at all times.
Local businesses, services and attractions may change their opening hours, prices, availability, operating conditions or services without prior notice. Similarly, public transport timetables, bus routes, fares and schedules may be modified, particularly during seasonal periods, public holidays or due to circumstances beyond our control.
Leja Villa Rentals is not responsible for maintaining or continuously updating information relating to independent businesses, public transport operators or other third-party services.
We therefore strongly recommend that guests verify all relevant information directly with the business, service provider or transport operator before making arrangements or travelling.
Leja Villa Rentals cannot accept responsibility for inconvenience, missed connections, closures, changes in opening hours or additional expenses arising solely from inaccurate or outdated third-party information displayed on our website, except where liability cannot lawfully be excluded.
Any recommendations, descriptions or external links provided on our website are for convenience only and do not constitute a guarantee, endorsement or contractual commitment regarding the availability, quality or suitability of third-party services.
We appreciate your understanding and hope that the information provided helps you discover and enjoy the local area during your stay.

14. General Conditions

Leja Villa Rentals acts as a rental management and booking intermediary on behalf of property owners, subject to the arrangements applicable to each property.
Guests are required to comply with the confirmed reservation conditions and any lawful property-specific instructions provided before or during their stay.
Any amendments to a confirmed booking must be agreed by the relevant parties.
These terms and conditions are subject to applicable Spanish law and do not exclude or restrict any mandatory rights available to guests or consumers.

15. Welcome Packs for Late Arrivals

Welcome packs are available upon prior request only, exclusively for guests arriving after 21:00 hours.
These packs contain basic essentials such as bread, milk, bottled water, juice and other small provisions, subject to availability. They are not intended to provide full meals or personalised grocery shopping.

Allergies and Dietary Requirements

Guests are responsible for checking all product labels, ingredients and allergen information before consumption.
Leja Villa Rentals cannot guarantee that products are suitable for specific allergies, intolerances or dietary requirements and cannot accept liability for adverse reactions except where liability cannot legally be excluded.
Welcome packs must be requested and confirmed with a minimum 3 days in advance.

16. Role and Responsibilities of Leja Villa Rentals

Leja Villa Rentals operates as an independent rental management and intermediary agency, acting on behalf of individual property owners in the promotion, reservation and management of their accommodation.
Unless expressly stated otherwise, properties advertised through Leja Villa Rentals are privately owned, and our role is to facilitate the rental process, coordinate guest services and act as the principal point of contact between guests and property owners.
Responsibility for the property's structural condition, legal compliance, maintenance obligations and provision of agreed facilities remains with the respective property owner, to the extent established by applicable law and contractual arrangements.
Leja Villa Rentals endeavours to ensure that all properties are appropriately maintained and prepared for guest arrivals. Where issues arise, we coordinate with property owners, maintenance personnel and external service providers to facilitate their resolution within a reasonable timeframe.
Certain repairs, replacements and decisions may require authorisation from the property owner or the involvement of independent contractors. Consequently, resolution times may vary depending on the nature of the issue, availability of services and circumstances beyond our reasonable control.
Leja Villa Rentals shall not be held liable for acts, omissions, delays or failures attributable solely to property owners or independent third parties where such matters fall outside our contractual or statutory responsibilities.
Notwithstanding the above, Leja Villa Rentals remains responsible for fulfilling its own contractual and legal obligations. Nothing within these terms shall exclude or restrict any rights or protections afforded to guests under applicable Spanish legislation.

17. Pets and Animal Policy

Pets are only permitted in properties where prior authorisation has been expressly granted by the property owner and confirmed in writing by Leja Villa Rentals.
All pets must be declared on the booking form at the time of reservation, including the number, type and breed of animals accompanying the guests.
Guests must not bring pets into the accommodation without prior written approval, regardless of whether the property is advertised as pet-friendly.
Leja Villa Rentals reserves the right to cancel or terminate a reservation where guests have failed to declare pets or have brought unauthorised animals into the property, subject to applicable law and the agreed booking conditions.
Pet Behaviour and Guest Responsibilities
Guests are responsible for ensuring that their pets are appropriately supervised, well-behaved and do not cause damage, excessive noise, disturbances or inconvenience to neighbouring residents.
Pets must not be allowed to damage furniture, bedding, fixtures, gardens or other property facilities. Guests must ensure that all pet waste is promptly removed and that the accommodation and surrounding areas are maintained in a clean and hygienic condition.
Persistent barking, aggressive behaviour, inadequate supervision or any conduct that compromises the safety, comfort or peaceful enjoyment of neighbouring properties will not be tolerated.
Leja Villa Rentals reserves the right to require appropriate corrective action and, in cases of serious or repeated breaches, to terminate the reservation where legally justified.
Guests remain financially responsible for any damage, additional cleaning or reasonable expenses directly attributable to their pets.
Any cancellation, termination or associated charges will be subject to the booking agreement and applicable legislation.

Assistance animals recognised under applicable legislation are subject to the relevant legal protections and will not be treated as ordinary pets where the law requires their admission.

18. Swimming Pools and Communal Pool Facilities

Properties featuring private or communal swimming pools are available for guests to enjoy at their own risk and under their own responsibility.
Guests are expected to exercise appropriate care and caution when using swimming pools and surrounding areas. Children and individuals requiring assistance must be supervised by a responsible adult at all times.

Communal Swimming Pools

Guests staying in properties with access to communal swimming pools must comply with all rules, regulations, opening hours and safety instructions established by the relevant community of owners or its appointed management.
These may include restrictions relating to pool access, noise levels, appropriate behaviour, hygiene, permitted equipment and the number of users.
Failure to comply with communal pool regulations may result in temporary or permanent suspension of access to the facilities, at the discretion of the community management and in accordance with applicable rules.
Leja Villa Rentals cannot guarantee uninterrupted access to communal swimming pools, as opening periods, maintenance schedules, restrictions and temporary closures are determined by the respective community.

Safety and Responsibility

Running, diving in prohibited areas, dangerous behaviour, misuse of pool facilities and any activity that may endanger other users are strictly prohibited.
Guests are responsible for ensuring that all members of their party use swimming pool facilities safely and respectfully.
Leja Villa Rentals shall not be held responsible for accidents, injuries or incidents arising solely from improper use of swimming pool facilities or failure to comply with established safety regulations, except where liability cannot legally be excluded.
All guests must respect applicable safety requirements, community regulations and instructions issued by authorised personnel.

19.Garden Waste, Unused Furniture and Broken Items Removal

Guests are kindly advised that the removal of garden waste, damaged or unused furniture, and other bulky items may require specialised collection services or arrangements with local authorities.
These collections are not always available immediately and, in some circumstances, may need to be scheduled several weeks in advance.
As a result, guests may occasionally notice items awaiting collection within designated areas of the property.
Leja Villa Rentals will make reasonable efforts to arrange their removal as soon as practicable. However, collection schedules and availability are often beyond our direct control.
We appreciate guests' understanding where such items are temporarily present, provided they do not pose a safety risk or materially interfere with the reasonable enjoyment of the accommodation.

20.Governing Law and Jurisdiction

These Terms and Conditions, together with any reservations, rental agreements and services provided by Leja Villa Rentals, shall be governed by and interpreted in accordance with Spanish law, including applicable national consumer protection legislation and the tourism regulations of the Valencian Community.
Any dispute, claim or disagreement arising in connection with a reservation, accommodation or services provided by Leja Villa Rentals shall, wherever possible, be resolved amicably between the parties.
Where an amicable resolution cannot be reached, disputes shall be referred to the competent courts and tribunals of Spain, in accordance with applicable jurisdictional rules.
Where legally permissible, the parties agree to submit to the courts and tribunals of Alicante. However, this provision shall not override any mandatory jurisdictional rights afforded to consumers, including the right to bring proceedings before the courts of their place of residence where applicable.
Nothing within these Terms and Conditions shall exclude, restrict or diminish any statutory rights or protections granted to consumers under Spanish law or other applicable legislation.

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