More Than a Holiday, An Extended Escape

Seasonal & Extended Stay Rentals | Leja Villa Rentals & Keyholding:

Planning a longer stay in sunny Spain? We've got you covered!

Whether you're escaping the colder months, working remotely, exploring the Costa Blanca or simply enjoying an extended break, our seasonal rental properties offer the comfort and flexibility of having your own home in Spain.

At Leja Villa Rentals & Keyholding, we want your stay to be as straightforward and enjoyable as possible.

Here's everything you need to know before moving in, throughout your stay and when it's time to head home.

1. Booking Your Seasonal Rental:

Found your perfect home away from home?

Once you've chosen a property and confirmed your preferred dates, our team will guide you through the reservation process.

As all our properties are individually owned, rental conditions and included services may vary slightly from one property to another.

We'll make sure you receive the relevant information before confirming your booking.

Security Deposits:

The security deposit depends on the length of your stay:

• Stays of more than 1 months: Equivalent to one month's rent.
• Stays of 1 month or less: €300.

Your deposit is held as security against potential damage, unpaid charges or other legitimate deductions under your rental agreement.

Following your departure, the property will be inspected and the deposit reconciled in accordance with your rental agreement and applicable legislation.

2. Rental Payments & Additional Costs:

We believe in keeping things clear and transparent, so you know exactly what to expect.

Your monthly rental price will be confirmed before booking, together with any additional costs associated with your chosen property.

Depending on the property, these may include electricity, water, Wi-Fi, cleaning and other agreed services.

Payment schedules and methods will be outlined in your rental agreement.

3. Electricity & Water Consumption:

For extended stays, electricity and water consumption are charged separately from the monthly rent.

This means you only pay for the consumption attributable to your rental period, according to the applicable meter readings and utility bills.

How does billing work?

Utility bills do not always coincide with your arrival and departure dates.

If you move into a property halfway through a billing period, the relevant charges will be calculated proportionately to reflect your rental dates and, where available, actual meter readings.

The same applies when you leave the property before the end of a billing period.

Our team will explain the billing arrangements and provide the relevant information when charges become due.

What happens if there's a problem with the electricity or water?

Occasionally, unexpected issues such as water leaks, electrical faults or interruptions to the supply may occur.

If this happens, please notify our team as soon as possible.

Each incident will be assessed individually, taking into account its cause, duration, impact on the property and any additional consumption or inconvenience caused.

Any applicable adjustments, credits or discounts will be determined according to the circumstances of the incident, the rental agreement and applicable legislation.

Our team will coordinate with the property owner and the relevant maintenance professionals where necessary.

4. Wi-Fi & Internet Access:

Stay connected while enjoying your time in Spain!

Wi-Fi is usually included in the monthly rental price, making it easier to keep in touch with family, work remotely or enjoy your favourite entertainment.

However, because our properties are individually owned, some owners may charge separately for internet access.

We'll confirm whether Wi-Fi is included and advise you of any additional charges before your booking is finalised.

Internet speeds and service availability may vary depending on the property and local provider.

5. Cleaning & Property Care:

A fresh start for every guest!

Your seasonal rental property will be cleaned before your arrival, ready for you to settle in and enjoy your stay.

A departure cleaning fee is payable at the end of your rental period to cover the standard cleaning required to prepare the property for its next occupants.

The applicable cleaning fee will be confirmed in your booking conditions.

Found something that isn't quite right?

If you notice any cleaning issues or concerns about the property's condition when you arrive, please let us know as soon as possible, preferably within the first 24 hours.

Photographs or videos are always helpful, allowing us to assess the situation and arrange any necessary action.

During your stay, we kindly ask that you treat the property with care and maintain a reasonable standard of cleanliness.

Any damage or maintenance concerns should be reported promptly so they can be addressed before becoming bigger problems.

6. Private Swimming Pools & Maintenance:

Enjoy your own little piece of paradise!

Some of our seasonal rental properties feature private swimming pools, perfect for making the most of Spain's wonderful climate.

Properties with private swimming pools have their own designated pool maintenance teams.

Pool maintenance is normally carried out weekly to ensure the pool is properly maintained and its equipment is functioning correctly.

What should you expect?

• Scheduled visits from the property's designated pool maintenance team.
• Routine checks of water quality, filtration and general pool condition.
• Cleaning and treatment as required.
• Monitoring of pool equipment and any maintenance concerns.

We kindly ask guests to allow the maintenance team access to the pool area when required.

If you notice anything unusual, such as a significant drop in water level, unusual water colour or equipment problems, please contact us.

Any specific pool maintenance arrangements or charges will be confirmed for your chosen property.

7. Arriving at Your Seasonal Rental:

Check-in: From 4:00 PM (16:00)

We understand that travelling can sometimes involve early flights or long journeys.

Where possible, our team will try to accommodate earlier arrivals, although this must be arranged and confirmed in advance.

Before your arrival, we'll provide the information you need, including:

• Our office location and arrival arrangements.
• Directions to your rental property.
• Key collection and access instructions.
• Wi-Fi details, where applicable.
• Any property-specific information.

For Monday arrivals, we aim to send the relevant information on the preceding Friday.

Stay Connected with WhatsApp:

We use WhatsApp to communicate important arrival information and updates.

Please ensure you have WhatsApp installed and working before travelling.

WhatsApp: +34 615 398 417

8. Guest Registration & Occupancy:

All reservations require a completed booking form, including bookings made through third-party platforms.

Guests must provide the identification and registration information legally required for their type of accommodation.

Our team will explain the appropriate procedure for submitting this information securely.

The property may only be occupied by the agreed number of residents.

Any additional occupants or changes to the agreed occupancy arrangements must be discussed with our team and approved where required under the rental agreement.

9. Maintenance & Assistance During Your Stay:

We're here to help, even when you're staying for several months!

Our team is available to assist with property-related questions, maintenance concerns and unexpected issues during your rental period.

Office hours: Monday to Friday, 10:00 AM – 5:00 PM

For routine maintenance or general enquiries, please contact us during office hours.

Urgent incidents, such as significant water leaks or serious electrical failures, will be assessed for emergency assistance outside normal office hours.

If an issue occurs, please provide a description and, where possible, photographs or videos.

This helps us identify the problem and coordinate the appropriate response.

10. Keys, Lockouts & Property Access:

Please take care of your property keys throughout your stay.

If you lose your keys or accidentally lock yourself out, contact our team as soon as possible.

We will try to assist where possible, although immediate attendance or replacement keys cannot be guaranteed.

If a locksmith is required due to lost keys or a guest-related lockout, the associated costs may be payable by the guest.

Any necessary lock replacements or additional keys will be assessed according to the circumstances.

11. Preparing for Your Departure:

Heading home? We're here to make the process easy!

As your rental period approaches its end, our team will help coordinate the departure arrangements.

Unless otherwise agreed, check-out is by 11:00 AM on your scheduled departure date.

Before leaving, please ensure that:

• All personal belongings have been removed.
• The property is left in a reasonable condition.
• Any damage or maintenance concerns have been reported.
• All keys and access devices are returned.
• Any outstanding utility charges are reconciled.

Returning Your Keys:

Keys should be returned to our office, either directly to a member of our team or through the designated post box outside.

If using the post box, please notify us by WhatsApp once the keys have been deposited.

Final Inspection & Deposit:

Following your departure, the property will be checked and any outstanding charges reviewed.

Your security deposit will then be reconciled in accordance with the rental agreement and applicable legislation, allowing for any justified deductions.

12. Changes to Your Stay & Cancellations:

We understand that circumstances can change during an extended stay.

If you need to amend your arrival date, shorten your stay or cancel your reservation, please contact us as early as possible.

Seasonal rental agreements may have different cancellation, early termination and notice conditions depending on the property and type of rental.

The specific terms applicable to your stay will be provided before booking and confirmed in your rental agreement.

Any cancellation charges, refunds or early departure arrangements will be assessed according to those conditions and applicable law.

We recommend obtaining suitable travel insurance for unexpected changes to your plans.

Ready to Enjoy an Extended Stay in Spain?:

More time to relax. More time to explore. More time to feel at home.

From peaceful winter escapes to extended stays on the Costa Blanca, Leja Villa Rentals & Keyholding is here to help you find a property that suits your plans.

Our friendly team will guide you through the booking process and remain available to assist throughout your stay.

Get in touch and start planning your stay!

Leja Villa Rentals & Keyholding

WhatsApp: +34 615 398 417

Email: lejavillarentals@gmail.com

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